Application Support Administrator

Application Support Administrator

• Work for an iconic Canberra brand dedicated to the local community
• Ongoing, Full-Time opportunity
• Competitive remuneration package with great benefits to boost
• $141,830 plus 15% superannuation
• Located in Greenway with onsite parking

The opportunity

ActewAGL’s Technology Division is seeking motivated, flexible and highly collaborative individuals who enjoy working in a fast-paced environment to take on a great opportunity as our Application Support Administrator.

In this role you will support a variety of applications in their life cycle management including working closely with a team of Application Support Analysts, project staff and end users in the Evoenergy business to enhance solutions.

We are seeking individuals looking for a challenging career in an exciting industry where you can grow and explore your potential. This is a highly rewarding role that engages and influences at all levels. In this role, you will have the opportunity to demonstrate your strong collaboration, problem solving, attention to detail and time management skills. To succeed in this role, your ability to remain flexible, calm, proactive, resourceful and efficient under pressure, with a high level of professionalism, are equally important.

About your new role

As part of the Evoenergy IT team, you will :

• Provide second-level technical application support of Operational Technology systems. This includes a range of applications such as PowerPlan, Cityworks, Velocity, WORQ.
• Develop system documentation and procedures
• Provide assistance to end-users and project team using incident and problem management processes.
• Provide underlying and root cause analysis and address issues with other IT teams as appropriate
• Support the implementation of changes following the Change Management process.
• Provide technical expertise in the development of new and existing applications.

Please refer to the position description attached for the full scope of the role

About you

Essential:

• You have proven skills and experience applying application support processes and procedures in business and process analysis in an enterprise/complex ICT environments.
• You have tertiary (or equivalent) qualifications in IT.
• You have demonstrated experience and technical knowledge in the release management process, such as packaging and/or deploying applications to Windows servers and cloud environments.
• You have the ability to work independently and proactively develop options to solving problems.
• You possess experience in proactively and reactively monitoring system performance, such as in a VMWare ESX environments.
• You have demonstrated proficiency with SQL and its variation among popular databases.
• You have demonstrated experience or a high degree of familiarity with integration technologies locate in Microsoft Azure and Dynamic 365 platform such as common data services, service bus and logic apps.

Desirable:

• Experience working within a utility environment along with an understanding of trends and changes impacting the utility industry would be beneficial.
• Understanding of Knowledge Management as it applies to applications support.
• Knowledge of ITIL V3.0 Certification
• Experience in using ServiceNow, Sparx Enterprise Architect, Microsoft TFS and Powershell.
• Demonstrated solid understanding in Object Oriented Principles and Design Pattern. Experience in coding languages and different platform (C# and or ASP.net) and have good command over various message formats such as XML, JSON, CSV etc.

So, why join us?

At ActewAGL, we pride ourselves on putting our people first. Some of the perks you can expect are:

• Discounts on gym memberships
• Ongoing professional development
• Free flu vaccinations annually
• Free on-site physiotherapy
• Access to free wellness support and resources
• Income Protection up to 3 years
• Access to Flexible Work Arrangement options available subject to operational requirements.
• Reward and recognition schemes

Apply now

To apply, log onto our recruitment portal and submit your cover letter and resume outlining the experience, qualifications, and capabilities you can bring to the role.

Applications close on 17 September 2024

If you have any questions about the role or the application process, please contact Macy Dkhar at recruitment@actewagl.com.au

We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity, inclusion, and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives, and backgrounds, and encourage applications from women, Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTQIA+, and people from culturally and linguistically diverse backgrounds.